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Creating a Second Username on a Joint Account

Joint account holders may request a second username for the second holder in two ways:

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Written by Andrew Gibbs
Updated this week

During the Application Process

  • When completing the initial application, you will be asked if you want to create a second username.

  • Enter the second holder’s email address.

  • An email will be sent to that address to complete registration.


After the Account Has Been Approved

Follow these steps in the Client Portal:

  1. Log into the Client Portal

  2. Click the User menu (head and shoulders icon in the top right)

  3. Select Settings

  4. Scroll to Users & Access Rights

  5. Click on Users & Access Rights

  6. Click the Add "+" icon next to Users

  7. On the Add User page, select Yes to “Is this user for the second holder on the account?”

  8. Follow the prompts to complete setup


Additional Resources

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